Animated woman and man saluting to their IT provider.

Why an IT Provider is like the Commanding General of Your Business

Every great organization needs aspiring leaders who are confident in executing missions. The mission of an IT provider is to optimize application and network performance in alignment with the objectives of the business. An IT provider is like the commanding general of your business because they are meant to manage and monitor your operations going forward to peak your productivity. Not all IT providers will be equipped to handle the job. Those who are able to clearly and distinctly demonstrate high levels of leadership should be the ones you do business with. Here are five traits that the commanding general (IT provider) of your business should encompass before you go to battle with them.


There is no room for questionable character in leadership. A reputable IT provider should focus on business performance and growth. They need to reduce costs and improve efficiency as well as help advance your company’s mission. If you don’t feel as if your provider has your best interest in mind, then there is no need to continue with their solutions.


An adviser is not just a vendor, but also an extension of your company’s IT department equipped with a roadmap for your organization’s technology. They should understand your organization’s current applications and implement solutions to improve and extend its capabilities. IT providers with strong accountability should always include full transparency of tools and an agreement of what services and solutions will be provided.

Strategic Visionary

An IT provider needs to think, act, and lead in order to develop their plan of action in a strategic manner. They need to be able to move you, confidently, into uncharted territory. Through experience and observation, they will be able to quickly adapt to emerging technologies and improve your overall solution performance.


As a business owner, you should maintain high standards for the ones involved in your affairs. Implementing standards will keep the partnership alive and healthy. Your IT provider should be able to produce a clear understanding of what approach they will use to avoid miscommunication.


You should depend on your IT provider to make something happen. They need a great plan and a skilled team that you can trust with your business. Your IT provider needs to be staffed by highly experienced and tech-savvy personnel who have expansive technology experience to support and drive your applications. You should be able to trust their suggestions and the direction they want to head with your infrastructure.

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